UTS completes billing system upgrade

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DUTCH CARIBBEAN – An upgrade to the billing platform of Chippie mobile services was completed successfully over the weekend.

The upgrade was carried out between 3:00pm on Saturday, December 10 and 5:00am on Sunday, December 11. The systems upgrade was carried out for the islands of St. Maarten, St. Martin, St. Barths, Saba, St. Eustatius, Curaçao and Bonaire and was completed without incident. The maintenance window was communicated in advance to customers by SMS, newspaper and Facebook to inform Chippie customers and minimize any inconvenience.

New services, new products

The upgrade gives the mobile operator the ability to introduce new services and features, allowing the company to cater even more specifically to the individual needs of customers. Enhancements are expected to premiere soon for both business and private customers in many areas. For St. Eustatius, Saba and St. Martin this upgrade meant the immediate transition of its postpaid customers to new, more flexible 3-in-1 bundle packages. The packages combine minutes, SMS and mobile internet in a variety of different configuration options. This group of postpaid customers were informed of the transition in advance to allow them to choose the package best suited to their needs.

More flexibility, more options

Another new introduction that will take place shortly is the prepaid variant of the 3-in-1 bundles for Saba and St. Eustatius. The new bundles will be introduced in conjunction with faster 4G LTE mobile internet services. “There has been a great level of excitement in the communities of these islands surrounding these introductions,” said UTS Marketing and Communication Officer Ivy Lambert.

“We are actually also quite excited to be able to offer the fastest possible mobile internet connection to our valued customers. This faster service opens up a host of possibilities in terms of applications and communication, the most notable of which is seamless video streaming. This means that our customers on the various islands in the Eastern Caribbean will have access to new plans of their choosing,” Lambert continued.

New packages, bigger savings

The new plans prepaid and postpaid 3-in-1 bundles unite minutes, mobile internet and SMS to offer customers the best possible rate for all three of the staples of mobile service. The combination of all three elements enables the user to get the most out of a smartphone and brings greater savings as well.

Simple concept

The simplicity and transparency of the plans is what makes the new plans so attractive. Customers can choose a combination of minutes, texts and mobile internet and can check how much they have used at any given time. This puts the customer in control of their mobile expenses. If they need more than they expected, they can always add additional minutes or mobile internet if needed. They also have the flexibility to switch to another plan that better suits their needs if they so desire. “Our new plans will truly change the way the customer experiences Chippie mobile service. You design the plan that best suits YOU. Whether you’re looking for a low-commitment solution or if you’re a heavy user that spends hours daily using your phone, we have a plan to suit your needs.”

For any questions or if assistance is needed following the upgrade, customers can contact UTS Customer service in a number of ways: by telephone at: +1(721)-588-1010; by email: infosxm@uts.sx; by Facebook message: UTS EC or in person at the three UTS store locations in St. Maarten and St. Martin, Gem Enterprises in St. Eustatius and SATEL in Saba.