PHILIPSBURG – Social and Health Insurances SZV recently hosted an information session for the board of the St. Maarten Seniors and Pensioners Association (SMSPA), members of Home away from Home and Meals on Wheels foundation.
SZV presented the operational roadmap of the departments Care Procurement, Labor and Health, Medical Referrals, Medical Claims and Pension.
The session highlighted the correlation between the departments, and the services of SZV independently and as a whole. The group was also briefed on various short and long-term developments of SZV towards improving customer service, service offering and customer experience. This session allowed the group to get insight into the operations and directly ask related questions.
For SZV, it was a valuable moment to engage directly with the group and get feedback, keeping the pensioners and seniors in mind. SZV and the SMSPA have been hosting regular meetings to address seniors’ and pensioners’ concerns, and review individual cases for over a year now.
The Seniors and Pensioners Association was represented by its board members: Raymond Jessurun, Frances Rovelet and Patricia Flanders. Flanders also represented the Home Away from Home Foundation. The Meals on Wheels Foundation was represented by Elaine Ellis and Sheila Bute.