*** PUBLIC NOTICE ***
UTS moves to redundancy capacity for continued communication
PHILIPSBURG, Sint Maarten — At 5 am on Sunday Morning the SMPR1 submarine cable system, which provides connectivity to the major telecom providers of the island, experienced an outage which is currently still ongoing.
The route is the primary connectivity used for UTS’ CaribServe broadband internet service. In order to continue to provide service to its customers, UTS is currently utilizing its secondary route using a different cable system. The network of UTS had been designed with redundancy routes built into the network to decrease dependency on a single means of connectivity to the internet.
In the event of outage on a single cable system, UTS rearranges the internet and mobile traffic to alternate routes to ensure continued service to its customers. The same was done today and is still in place to provide mobile and broadband services. UTS sincerely regrets any inconvenience the outage may cause its Chippie and CaribServe customers.
Due to the aggregation of mobile and broadband internet service through the redundancy route, customers may experience occasional congestion and latency when utilizing UTS service. UTS continues to monitor the situation as the owner of the cable system works to restore full connectivity to the island