COLEBAY, Sint Maarten — Motorworld Group of Companies (MWG), comprised of Motorworld, Dollar/Thrifty Car Rental, Caribbean Auto, and Audi stand resilient as the only automobile dealerships open for business and operational since the recent devastating impacts by hurricane Irma and Tropical Storm Maria.
“Though our companies have sustained millions of dollars in extensive damages, we are progressively working to improve our operations, while providing essential services to our customers,” says Tariq Amjad, MWG’s Managing Director.
Many of MWG’s dedicated employees have also suffered numerous personal losses. Nonetheless, they continue to rise above the challenges and work diligently daily in order to repair the damages, provide hands-on support to help with rebuilding the companies, and go above and beyond, to be available to service our customers.
All vehicle sales, specials and promotions prior to the storms will be honored, and there are also some post-hurricane sales on new and used vehicles.
Understandably, many customers with vehicles damaged would like to get their vehicles repaired as efficiently and effectively as possible. In particular, Motorworld’s Service, Parts and Body Shop Departments have been diligently engaged in providing urgent repair services, ranging from complete body repair work, to windshield and glass repairs as well as, insurance estimates.
There has been an overwhelming influx of customer requests for insurance estimates. After thorough review of some misunderstandings, Motorworld would like to present customers with transparent information regarding this process.
I. Step 1. Make An Appointment to Get An Estimate:
Making an appointment is the key step to start the process for insurance estimates. This can be scheduled by calling (721) 544-5294, or coming into our showroom to make an appointment in person with one of our Service Advisors.
II. Step 2. Show Up for Your Appointment (as early as possible):
When you arrive on the day of your appointment, you will be provided with a number. Estimates will then be done on a first come, first serve basis. Motorworld has restructured staff throughout various Departments in order to better serve customers and respond to the demand to get estimates done as efficiently as possible.
Upon your turn, Motorworld’s Service Advisors will introduce you to one of our professionally trained Technicians who will make a thorough assessment of your vehicle, and review all aspects of the damages. This is a detailed and timely process to make a full analysis, as some repairs may require more in-depth technical attention from trained, experienced and certified technicians with the expertise to review your vehicle beyond what the eye, and, non-trained professionals, can see.
III. Step 3: Preparation of an Official Estimate:
After a thorough assessment of the vehicle is made by one of Motorworld’s certified technicians, parts are researched in conjunction with the bodyshop technicians, and the labor required for the repair services is analyzed, an official estimate is prepared, typed and printed. This process may take a few days. The customer will then be called or e-mailed to come in to pick-up their estimate(s).
With consideration of all the time and work required by Motorworld’s Technicians to prepare estimates, there is a fee for this aspect of the service. This fee ranges from $100 to $250 max, based on the extent of the damages to the vehicle. It is essentially a deposit to invest towards getting the repairs done, which is the shared objective of Motorworld and its wide range of loyal customers. Please note that this fee is refunded in full once the repairs are done at Motorworld.
The range of fees for estimates is based on the amount of work required by Motorworld’s Professional Technicians to review the damages in fine detail, research the required parts, and then prepare the estimates. “It takes a long time to analyze the entire vehicle, and write down every single part that needs to be replaced, as well as its interconnected components. This level of detailed work for official estimates can only be done by authorized professionals who are trained to analyze the impact of the damages, and further supported by our technical evaluation systems for a thorough and accurate assessment. The integrity of our work is trusted among insurance companies and its adjusters,’ shared Jeet Persaud, Director of MWG’s Service Department. “Our highly trained and skilled professionals from the Body Shop take their time to assess the damages on the vehicles. Then, all parts need to be thoroughly researched in the parts catalog by VIN number, because there are various grades of features and trims of different vehicles. This is a very time consuming process. With the high demand, many Technicians even sacrifice and go without taking a break to eat lunch. There is a value attached to the investment of their time and they should be paid. In spite of the immense losses, and the poor economic outlook, we are striving to keep everyone employed as our number one priority.”
“As a committed part of the community of St. Maarten/St. Martin, Motorworld Group of Companies remains resilient and focused on rebuilding our businesses and, our beautiful island. Though the process will take substantial time, work and financial investments, we are working on some innovative strategies for the sustainable redevelopment of our companies,” says Amjad. “We are also working along with our manufacturers to provide several relief efforts to reinvest back into the recovery of our society and economy in the coming months.”
More detailed information can be found on the website: www.motorworldsxm.com or on the respective Facebook pages: Motorworld St. Maarten/ St. Martin, or Caribbean Auto St. Maarten/ St. Martin.
Motorworld, Caribbean Auto and Audi are open for business daily from Monday – Friday from 8:00AM – 6:00PM, and on Saturday from 8:00AM – 5:00PM.
For further information, please contact:
Motorworld: (721) 544-5294
Caribbean Auto: (721) 544-5211
Audi: (721) 544-5211/ 550-5403