Simpson Bay, St. Maarten — Customer Service Mobile Academy, CSMA opened its doors on Wednesday, May 31, 2017 with their immersed, highly anticipated partnership with the Holland House. CSMA is a new, affiliate company that falls under the auspices of Training Professionals International Firm, (TPI) the leading training and development firm that has been a trail blazer in providing accredited trainings and professional development services to some of the biggest companies on the island and throughout the Caribbean.
On September 4 – 8, 2017 CSMA and the Holland House will provide diverse service industry professionals from an array of business sectors with a long-awaited opportunity. The two organizations will launch The First Annual St. Maarten Customer Service Week, hosted by and held at the Holland House. The Conference will offer attendees over 20 opportunities to receive accredited training certifications in Customer Service Excellence. The Conference Theme is, “Raising The Bar in Caribbean Customer Service Excellence.” The event will kick off with an evening reception on September 4 and conclude on Friday with a themed special dinner, both events will be open to the public.
Dr. Gittens, President & CEO of CSMA stated in a recent press release. Customer Service Week “will not” exclude any business or organization on the island and surrounding islands. We are inviting everyone to attend and will offer four topics per day, starting at 9am -6pm. Our target audiences are employees from diverse service industries, not just Hospitality. We are confident that taxi drivers, bus drivers, salon personnel, airport employees, nail salons, hospital employees, SZV, TELEM, GEBE, Port employees, restaurant servers, bartenders, bakery staff, retail store personnel, car dealership personnel, insurance companies and tour industry staff will attend and many others.
Customer Service Excellence and raising the bar in St. Maarten and the Caribbean is a high priority CSMA. Our team recognized that there was a need for a company that focused specifically on Customer Service and TPI rose to the occasion by launching the Customer Service Mobile Academy, “Where we bring customer service excellence to the front door of organizations” conveniently and utilizing a mobile philosophy. As a country, we must be innovative in our thinking and think of ways to educate our people nontraditionally. If organizations aspire to reach a level of excellence, CSMA gets the details, incorporates their mission and vision and deliver the training at their location throughout the Caribbean. CSMA plans on launching Customer Service Weeks throughout the Caribbean as the official leader in Customer Service Excellence.
Jessie Powell, Food & Beverage Manager of the Host Hotel and Customer Service Week partner stated: Holland House is proud to be at the Helm of such an outstanding initiative proposed to us by Dr. Gittens, President and CEO of CSMA. She has illustrated to us that her genuine concern for the island is real and we have jumped on board to utilize her expertise and that of her team, to raise the bar for our valued employees and encourage other hospitality and organizations to follow suit.
For information on how to enroll for Customer Service Week, go to Academycsma.com and download the registration packet. Or email Academycsma@gmail.com or call 526-2050.