PHILIPSBURG, Sint Maarten — At 4.27am on Friday, April 29 an equipment failure at UTS’ carrier partner in Miami caused an outage on the Chippie and CaribServe networks.
The outage affected all customers in the Eastern Caribbean region and lasted until 2.22pm. Due to a challenge in the availability of resources in Miami, the outage lasted longer than expected.
Even though UTS has two international routes to the US mainland for its data transport, this outage unfortunately still caused by a single point of failure in Florida.
UTS has taken this outage and the inconvenience caused to its customers very seriously and has already commenced a redesign of the off-island backhaul infrastructure to eliminate possible future outages due to a single network design weakness.
The UTS technical teams in St. Maarten and Curacao worked together with the international carrier partner, to minimize downtime and troubleshoot.
UTS sincerely regrets any inconvenience caused to its customers and the community and thanks the public for their understanding as technicians worked diligently to restore service.