COLE BAY, Sint Maarten — Communication has come a long way and with the smartphone our ways of communicating are changing from talking to texting. “We have seen an increase in questions through our facebook pages. Texting lowers the communication barriers, people just want to send a message and get a quick response” says Ellen van Holland-Little of Budget Marine St.Maarten.
“To accommodate our customers we have introduced a whatsapp number. The response so far is tremendous; in the first two months of having our whatsapp number we have already received 330 inquiries. Most of the messages coming in are pricing or availability requests. People usually know what they want and asking a quick question avoids them from using their limited dataplan for downloading websites and navigating pages. Another obvious advantage is that customers receive confirmation that they will be able to get what they want when they visit the store. ”
The Whatsapp number is yet another initiative of Budget Marine to continue building on their customer service. Free wifi in-store, wrapping service of dinghies and packages and an easy special ordering of items to accommodate customers’ requests due to higher demand of specialized items are some of the other services they already provide. “Adding the whatsapp as a means to contact us just made sense and we will be happy to answer any inquiries sent to our whatsapp number +1-721-559-2863.”, concluded van Holland-Little.